Asking for something

1. 1Press New request at the top of any page.
2. 2Pick the closest fit: publish an article, add or update items, design a new page, change a page, something's broken, or ask a question.
3. 3Fill in what it asks for, and add any files or links.
4. 4Press Send to the studio.

• Luke or Zoe confirm the plan within a working day: how big it is and when it's due. You'll see it move to Planned.
• Something's broken is different: the 24-hour clock starts as soon as you send it.
• If we need more detail first, you'll get a question with a box for each answer. See When Luke has a question.
• Each request shows a progress line: Sent, Planned, In progress, Your approval, Live.

Not sure how to put it? Under each box are Polish, which tidies what you've written for clarity, and Expand, which fleshes your idea out into a fuller brief. Both change the text in the box for you to check, and Undo puts it back.

You can also email a request to requests@in.pixelsilo.net. Send it from the address you sign in with and it becomes a request straight away, with any attachments, and you'll get a "Got it" reply with the request number. If you have more than one site with us, we work out which one it's for from what you write; if that isn't clear, Luke checks with you. Emails from other addresses go to Luke to check first.